My Zapier Authorization Isn't Working

My Zapier Authorization Isn't Working

My Zapier Authorization Isn't Working

Applies to: PRO plan only

Overview

Authenticating Adhesion Connect in Zapier requires a single API key. If your authorization is failing, the most common cause is an incorrectly copied API key — typically an extra space or missing character. This article walks through how to resolve it.

Step 1: Copy your API key correctly

The most common cause of a failed authorization is an API key that wasn't copied cleanly. To avoid this:

  1. In Adhesion Connect, go to Settings → Connections
  2. Locate the Jobber location you are connecting to Zapier
  3. Click the copy icon next to your API key — this copies the key exactly to your clipboard, avoiding any extra spaces or characters
  4. Paste the key directly into the Zapier authentication screen without modifying it

Step 2: Re-authenticate in Zapier

If your connection was previously working and has stopped, Zapier will prompt you to re-authenticate. When that happens:

  1. Follow Zapier's reconnection prompt
  2. Return to Settings → Connections in Adhesion Connect and copy your API key using the copy icon
  3. Paste the key into the Zapier authentication screen and confirm

If authorization is still failing

  • Confirm you are on the PRO plan — Zapier access is not available on Starter, Grow, or Scale plans
  • Confirm you are using the API key for the correct Jobber location — each location has its own API key
  • Try copying and pasting the API key again using the copy icon to rule out any formatting issues

If you have checked all of the above and are still unable to authorize, contact us at support@adhesionconnect.com or submit a ticket.

  • How to Authorize Adhesion Connect in Zapier
  • How to Use Adhesion Connect Triggers in a Zap
  • My Jobber Account Won't Connect — What Do I Do?

Need more help?

Email us at support@adhesionconnect.com or submit a ticket.